Ongoing Support for
POS System
Enjoy 24/7 support to keep your POS system up and running.
How Our Ongoing Support for
Your POS Systems Work
Once your system is up and running, our team will be available around the clock to assist you in resolving whatever problems you may encounter as you operate Access2Pay in the daily running of your business.
We distinguish between four different levels of urgency, escalating your query on the basis of how badly the problem affects your business They are as follows:
Emergency
This is a situation that impacts essential service and is unrecoverable or causes a severe business impact. Problems of this kind have a 45-minute response time.
Severe Impact
Loss of a major function to the client due to an application failure defect, which severely impacts service. 2-hour response time.
Minimal Impact
This is applied to problems caused by application failure defects that have a low impact on the clientโs ability to continue doing business. 24-hour response time.
Low Impact
These problems have little to no impact on the clientโs ability to continue operating. We will address these concerns within 72 hours.
How We Help
Businesses With Our
Ongoing Support for
POS Systems
Our ongoing support for POS systems helps our clients to continue their businesses without any interruptions. If we canโt resolve your problem with 1st-line troubleshooting, we will escalate it to our Help Desk, where a team member will help to find a solution in a timely manner. If the problem persists, our 3rd-line Technical Support team will take it on, and examine any external problems that could be interfering with your system. Finally, if the problem still remains, our development team will step in to resolve the issue at its root.
CONTACT US
Request A Call With
One Of Our POS
Support Specialists
Let us help you achieve a successful POS implementation. Contact us today to learn more about our Project Management service and how we can support your business.
FAQs
