Omnichannel Payments for Enterprise and Government Systems

Accept payments across counters, kiosks, online portals, mobile devices, and IVR, while managing everything through one unified payment platform.

  • One customer profile across every channel

  • Real-time transaction synchronization

  • Centralized control for finance and IT

Used by municipalities and government agencies across North America

Billions in payments processed annually

PCI SSF–certified platform

Built on Google Cloud Platform

Used by municipalities and government agencies across North America

Billions in payments processed annually

PCI SSF–certified platform

Built on Google Cloud Platform

What Omnichannel Payments Mean With Access2Pay

Omnichannel payments with Access2Pay mean every transaction, regardless of where it starts, flows through the same payment engine, customer record, and financial controls. Customers choose how they pay. Finance and IT manage one system.

Key Principles

  • One payment platform, not multiple integrations

  • One transaction record across channels

  • One source of truth for reconciliation and reporting

Supported Payment Channels

All channels connect to the same Access2Pay gateway, ensuring consistent processing, security, and reporting, no matter where the payment occurs.

Counter & field POS terminals

Customer online portals

Mobile applications

Self-service kiosks

IVR and phone payments

Cashiering workstations

Core Omnichannel Capabilities

Unified Customer & Payment Profiles

  • One tokenized customer profile across channels

  • Payments started in one channel can be completed in another

  • Shared payment history and receipts

Real-Time Synchronization

  • Transactions sync instantly across systems

  • Refunds and reversals visible across all channels

  • No batch gaps or delayed posting

Flexible Fee Management

  • Configurable convenience fees, service fees, or surcharges

  • Fee rules applied consistently across channels

  • Full transparency for finance and compliance teams

Consistent Refunds & Reversals

  • Refunds processed centrally

  • Reversals tracked to original transaction

  • Cross-channel refund support

Business Benefits by Role

For Finance Teams

  • One consolidated revenue view

  • Reduced reconciliation complexity

  • Faster deposit and settlement tracking

For IT Teams

  • Fewer integrations to maintain

  • Centralized security and compliance

  • API-first architecture for scalability

For Operations & Customer Service

  • Faster issue resolution

  • Fewer payment errors and disputes

  • Consistent experience for customers

How Omnichannel Payments Fit Into
the Access2Pay Platform

How Omnichannel Payments Fit Into the Access2Pay Platform

Central engine securing and processing all payment transactions
In-person payment acceptance with unified transaction controls
Automatic financial posting and real-time reconciliation
Consolidated visibility across all payment channels

Omnichannel payments are fully integrated with Access2Pay’s cashiering, reporting, ERP, and workflow
automation modules, ensuring every payment is accounted for from initiation to reconciliation.

Omnichannel payments are fully integrated with Access2Pay’s cashiering, reporting, ERP, and workflow automation modules, ensuring every payment is accounted for from initiation to reconciliation.

Security, Compliance & Control

  • PCI SSF–certified processing across all channels

  • Tokenization and encrypted data flows

  • Role-based access by channel

  • Centralized audit logs for all payment activity

  • High-availability architecture for peak volumes

Real-World Government Use Cases

Example Use Cases

  • Property tax and utility payments across online and in-person channels

  • Licensing and permits with counter, kiosk, and portal access

  • Fines and penalties paid online, by phone, or at service centres

  • Multi-department collections using one payment system

One Payment Experience.
Every Channel.

Access2Pay removes channel silos and gives governments and enterprises a single, controlled payment system, without limiting how customers choose to pay.

Speak With an Expert

Planning to consolidate multiple payment channels or modernize citizen services? Our team can help you evaluate the right approach.

See Access2Pay in Action

Tell us a bit about your operations and we’ll show you how our POS features can support your stores, teams and finance leaders.