Point of Sale Implementation
Support for Retail Businesses

Get ongoing expert support from planning to implementation.

How Our Point of Sale
Implementation Services Work

Once your system is installed, the Access2Pay team is here to support you through every step of your POS implementation. We plan, organize and deliver our support services in four levels, ranging from basic troubleshooting to bug fixes:

1st Line

First Line Support team members attempt to resolve your problem by providing helpful troubleshooting techniques to help identify the causes of problems.

2nd Line

Problems are escalated to Help Desk staff, who are assigned to assist with finding the causes of problems and helping to restore proper function as quickly as possible.

3rd Line

The Technical Support team reviews and attempts to resolve the problem by examining external programs or hardware that may interfere with the POS system.

4th Line

ย Finally, if the problem is still not resolved, it is moved up to the Development Team, where unresolved problems are addressed.

Problems are assigned one of four urgency status levels, 1 being the most urgent, and 4 being the least urgent.

  • Level 1 is regarded as an emergency adn merits a 45-minute response time
  • Level 2 is labeled โ€œSevere Impactโ€ and will be addressed in a maximum of 2 hours.
  • Level 3 is โ€œMinimal Impactโ€, and will be addressed in 24 hours.
  • Level 4 is โ€œLow Impactโ€ and has a 72-hour response time.

How Retail Businesses
Can Benefit From Using
Our Point Of Sale
Implementation
Services

With our support services, Access2Pay clients have 24-hour access to expert assistance, helping you to ensure that your operational problems can be resolved in an efficient and timely way. At no point will you have to manage your POS system alone. An expert is always available to help you resolve whatever issues may arise. In this way, we augment our product and service offering, and add value to your experience as a business owner.

CONTACT US

Request A Call With One of Our Point of Sale Implementation Specialists

Let us help you achieve a successful POS implementation. Contact us today to learn more about our Project Management service and how we can support your business.

FAQs

POS Implementation Solutions

How long will it take for my problem to be resolved once Iโ€™ve logged a fault?

The response time depends on the urgency of your problem. Based on the issue you are experiencing, we will assign it an urgency level of 1, 2, 3 or 4. A Level 1 problem is extremely urgent, meaning your business has come to a standstill because of it. A Level 4 problem is a minor issue that has a minimal impact on your ability to continue with your business. Level 1 problems will be addressed within 45 minutes, Level 4 ones will be resolved within 72 hours.

You can create a ticket by filling out our online form. An agent will get back to you shortly.

You can contact our Support team for any problem that arises, which you are not able to resolve on your own. After your training has been completed, you will be able to solve most problems within your own team. Whenever you experience anything you feel you canโ€™t handle, contact us immediately.